Refund Policy

All products sold on Samantha Skyy Official (https://samanthaskyy.com) are digital goods — including photo collections, wallpapers, music downloads, and other downloadable content. These products are delivered electronically and made accessible immediately upon successful payment confirmation.

Due to the nature of digital goods, all purchases are final and non-refundable once access to the product has been provided. We are unable to "return" a digital file once it has been accessed or downloaded. This policy applies to all products sold on this Website.

Nothing in this policy limits any rights you may have under applicable consumer protection laws that cannot be legally waived. If you believe you have a right to a remedy under the laws of your jurisdiction, please contact us.

No physical goods are shipped as part of any purchase on this Website. All products are delivered via download link or direct digital access. If you are looking for a physical product, please verify the product description carefully before purchasing.

If you believe you have been charged more than once for the same purchase, please contact us immediately with your payment receipt or Stripe confirmation. We will investigate and, if a duplicate charge is confirmed, issue a refund for the duplicate transaction.

We want every customer to receive exactly what they purchased. If you experience any of the following issues, please contact us and we will resolve it promptly:

• You were charged successfully but the download page did not unlock
• You received access to the wrong product
• A download link is broken, expired, or not functioning
• You did not receive your purchase confirmation email
• You cannot access content you paid for after a successful payment

In these cases, we will re-deliver access to the correct product or resolve the technical issue at no additional charge. We do not require you to repurchase in the event of a delivery failure on our end.

If you are having difficulty accessing or downloading a purchased product due to a technical issue on our end, please contact support before assuming your order was not fulfilled. Many access issues can be resolved quickly. Include your purchase email address and Stripe receipt number when reaching out.

If you believe a purchase was made on your payment method without your authorization, please contact your bank or card issuer immediately. You may also contact us directly so we can assist in investigating the transaction. Please note that sharing your payment information with others is your responsibility.

Filing a chargeback or payment dispute for a valid purchase — one in which you received access to the digital product — may result in permanent suspension of your access to any current or future products on this Website. We reserve the right to contest fraudulent chargebacks and provide purchase evidence to Stripe and payment networks as permitted.

If you have a legitimate concern about a charge, we strongly encourage you to contact us directly before initiating a dispute. We are committed to resolving genuine issues fairly.

For all refund-related inquiries, delivery issues, or billing questions, contact us:

• Business: Hot 99 2 Online LLC
• Email: Hot99.2online@gmail.com
• Website: https://samanthaskyy.com

For faster resolution, please include the email address used at checkout and your Stripe receipt or order confirmation number in your message.